Introduction
Welcome to the Privacy Policy of batman11 app. This document explains in detail how we collect, store, process, and protect your personal information when you use our platform, mobile app, and all related services we offer.
Batman11 App is fully committed to protecting user privacy. We believe every player deserves to know exactly what happens to their data — without confusing language or hidden conditions. That is the purpose of this document: complete transparency about our privacy practices.
This policy applies to all batman11 app users across Malaysia and covers every way you interact with our platform — whether through a web browser, iOS app, Android app, or any other supported access method.
By registering for or using the batman11 app platform, you agree to the terms of this Privacy Policy. If you do not agree, please stop using the platform and contact us to close your account.
Personal Data We Collect
Batman11 App only collects data that is necessary to deliver our services safely and efficiently. The categories of data we collect are as follows:
Identity Data:
- Full name as shown on your identity card or passport.
- Date of birth for age eligibility verification.
- Identity card number (MyKad) or passport number for the KYC process.
- Your current residential address.
Contact Data:
- An active email address for account communications and verification.
- Mobile phone number for two-factor authentication and important notifications.
Financial Data:
- Registered payment method details (bank account number, account holder name).
- Deposit and withdrawal transaction records.
- Wagering activity history for compliance and responsible gaming purposes.
Technical Data:
- The IP address of your device.
- Web browser type and operating system.
- Login session data including access time and location.
- Approved cookie and analytics tracker data.
We do not collect credit card information directly — all payment transactions are processed through PCI-DSS certified payment gateways that safeguard your financial information.
How We Use Your Data
The data we collect is used for specific and limited purposes. Batman11 App does not use your personal data for purposes unrelated to the services you use. Primary uses of data include:
- Identity verification and KYC — To ensure all users are eligible individuals who meet the minimum age requirement.
- Financial transaction processing — Deposits, withdrawals, and bonus payments are processed based on the information you provide.
- Account security — Detects and prevents unauthorised access, fraud, and money laundering activities.
- Service improvement — Usage data helps us understand user needs and improve the platform experience over time.
- Service-related communications — Sends important notifications about your account, transactions, and policy changes.
- Legal compliance — Fulfils reporting obligations to the relevant regulatory bodies when required.
- Responsible gaming — Monitors gaming patterns to identify users who may need support.
We do not use your data to build advertising profiles or sell it to third-party advertisers. Any marketing communications are sent only to users who have given explicit consent.
Data Storage & Security
Batman11 App invests in robust security infrastructure to keep user data protected at all times. The security measures we have in place include:
- 256-bit SSL Encryption for all data in transit between user devices and our servers.
- Data encryption at rest (encryption at rest) for all data stored in our databases.
- Role-based access control — Only authorised staff may access user data, and every access is logged.
- Two-factor authentication (2FA) for all internal admin accounts.
- Regular security audits conducted by independent third parties to identify and address vulnerabilities.
- 24/7 monitoring system that detects suspicious activity in real time.
While we take all reasonable precautions, no online system can guarantee 100% security. We encourage users to also take responsibility for protecting their accounts — including using strong passwords and not sharing login credentials.
In the event of any security incident involving user data, batman11 app is committed to notifying affected users within 72 hours and taking immediate action to contain the damage.
Data Sharing With Third Parties
Batman11 App does not sell or rent user personal data to any third party. However, there are limited situations where data sharing is necessary for platform operations:
- Payment service provider — Payment data that must be shared with payment gateways and financial institutions to process your transactions.
- KYC service provider — Identity information is shared with registered identity verification partners that comply with the required security standards.
- Legal authorities — When required by court order, regulatory directive, or valid legal obligation.
- Analytics service provider — Anonymised usage data is shared with analytics services to help us understand platform usage patterns.
All third parties we work with are bound by strict data protection agreements and are not permitted to use your data for their own purposes.
Every data sharing instance follows a data minimisation principle — we only share the information strictly necessary for a specific purpose, not an entire user profile.
Cookies & Tracking Technologies
Batman11 App uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. The types of cookies we use include:
- Essential Cookies — Required for core platform functions such as login verification and session security. Cannot be disabled.
- Functional Cookies — Saves your preferences such as language, time zone, and display settings for a more personalised experience.
- Analytics Cookies — Helps us understand how users interact with the platform so we can make meaningful improvements.
- Performance Cookies — Collects platform performance data such as page load times for technical optimisation purposes.
You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality of some platform features.
Your Rights as a User
Under Malaysia's Personal Data Protection Act 2010 and our own policy, you have the following rights regarding your personal data:
| Right | Description | How to Use |
|---|---|---|
| Right of Access | Request a copy of all personal data we hold about you. | Contact customer support |
| Right to Rectification | Update or correct inaccurate or incomplete data. | Via account settings |
| Right to Erasure | Request deletion of your data, subject to legal retention requirements. | Contact customer support |
| Right to Restriction | Restriction of the processing of your data under certain circumstances provided by law. | Contact customer support |
| Right to Portability | Receive your data in a structured, machine-readable format. | Contact customer support |
| Right to Object | Object to the processing of your data for direct marketing purposes. | Via account settings |
All privacy rights requests will be processed within 30 business days. batman11 app does not charge any fee for reasonable requests.
Children's Data Protection
The batman11 app platform is exclusively for users aged 18 and above. We do not knowingly collect any personal data from minors.
All users are required to verify their age during registration, and our KYC process is designed to detect any registration attempts by ineligible individuals. Should we find that a minor's data has been collected inadvertently, that data will be deleted immediately and the account closed.
Parents or guardians who believe their child has registered an account without permission are encouraged to contact our support team immediately so that action can be taken promptly.
Cross-Border Data Transfers
As an online platform, data you provide may be processed or stored on servers located outside Malaysia. This is a standard technical requirement within the global digital services industry.
Nevertheless, batman11 app ensures that any cross-border data transfer is carried out in compliance with data protection standards equivalent to or stricter than those required under Malaysian law. We only work with partners and service providers that comply with recognised international standards.
All data transfers are governed by legally binding Data Processing Agreements, ensuring your data remains protected regardless of the physical server location.
Data Retention Period
Batman11 App retains your personal data only for as long as it is needed for the purposes stated in this policy, or as required by applicable law.
- Active account data — Retained for as long as your account is active and for a defined period after account closure.
- Financial transaction records — Retained for a minimum of 7 years in accordance with Malaysian tax and financial legal requirements.
- KYC records — Retained for the period stipulated by the relevant regulatory body for anti-money laundering compliance.
- Technical log data — Typically deleted automatically after 90 days unless required for a security investigation.
- Customer support communications — Retained for 3 years for reference and dispute resolution purposes.
Once the retention period expires, data is securely deleted or anonymised so it can no longer be linked to any individual.
Privacy Policy Amendments
Batman11 App reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features.
Whenever there are significant changes to this policy, we will:
- Updating the "Last Updated" date at the top of this document.
- Sending a notification to the email address registered to your account.
- Displaying a prominent notice on the platform's home page for at least 7 days.
- For significant changes, requesting your renewed consent before you may continue using the platform.
Continued use of the platform after amendments are published constitutes your acceptance of the updated policy.
Contact Us About Privacy
If you have any questions, concerns, or complaints about how Batman11 App handles your personal data, please do not hesitate to reach out to us. We have a dedicated team to handle privacy-related enquiries:
- Privacy Email: [email protected]
- Live Support: Live chat within batman11 app, available 24/7.
- General Support: [email protected]
For information about your rights as a player or self-control tools for more responsible gaming, please refer to the Responsible Gaming us. You may also read the Terms and Conditions to understand the full service agreement between you and batman11 app.
We are committed to responding to all privacy-related enquiries within 5 business days. Formal complaints will be resolved within 30 business days and you will receive regular updates on the status of your complaint.